FAQs Archives - Hotel management software ezCloudhotel

Hotel management software ezCloudhotel

FAQs

How long is the training?

Just a few hours to complete the setup and training to get started with ezCloudHotel. We have professional experts to support you with that work

Which languages are available?

ezCloudhotel are available in English and Vietnamese. Switching between languages is quite quick and simple. Each user has his own private account and is allowed to choose his preferred language.

Is ezCloudHotel affordable?

Using ezCloudhotel means no longer printouts. A 20 room hotel prints on average 30’000 pages per year, saving that will pay for your ezCloudHotel subscription.

How to use?

All you need to do is click on the “sign up” and follow our instruction. You will be granted access to the cloud-based software which you would use to manage your hotel. You can log in with your Gmail or Facebook account.

How long do I sign up for ?

There is no lock-in contract with ezCloudhotel. You can easily choose a plan that suits your need and pay as you go: 1 month, 3 months or 2 years.

Who holds my data?

You are the owner of the data stored in your account. We keep everything safe in the data center Microsoft Azure, the top highest reliable server in the world with multiple backups everyday.

How many users can I have ?

Unlimited users in your ezCloudhotel account. In addition, you can define different access levels and roles relevant to your permission.
 

Is EzCloudHotel free for education?

We promise to support the development of education, teachers who want to use ezCloudhotel as a teaching tool will be offered a free account. Simply signup with your institution email address.

How to use ezCloudhotel to use officially?

After the 30 day trial, our staff will contact you by the registered phone number. Staff will guide you on signing contract and making payment. After payment, ezCloudhotel will invoice you according to the information you provide in the contract.

Which devices are ezCloudHotel compatible with?

ezCloudhotel can be used on any interface: any PC, laptop (Mac, PC, Linux), mobile (iOS, Android) as long as you are connected to the Internet.

What if you are out of connection?

The internet dropouts will occur frequently if your network connection is not stable enough. In this case, you can use USB 3G or any mobile devices such as iphone, ipad, tablet with 3G connectivity … to connect to ezCloudhotel. We have done the customization so that its interface can display perfectly on screens of all sizes.

Is my data safe?

ezCloudhotel protects user’s information by https: // security protocol and the 256-bit encryption, leaving no worries for user when inputing confidential information into the software.. All data stored on Microsoft Azure server, ensuring the highest level of security.

When using the test, I get technical support?

These accounts are used to try to support from staff members fully supported. We always have staff 24/7 support via call center or customer care 19006159 or online chat software are intergrated available on the software so that customers are able to answer questions at any time. 
 

Why ezCloudhotel charge by the room number?

We understand that the scale and level of a hotel is determined by room number so our pricing is based on the number of rooms to be declared on the system. The monthly cost will change automatically and accordingly when you change the number of rooms on the software. For more detail, please take a look at “Payment” in your software interface.

 

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